How to complain: The essential consumer guide to getting refunds, redress and results is a non-fiction book most suitable for UK readers. Here in Britain we are famous for complaining about the weather. But what about if you had a genuine need to complain? Helen Dewdney has put together a very comprehensive collection of advice from your consumer rights to noisy neighbours, she looks at holidays, Ebay, public transport, council parking tickets and even what to do in a small claims court.
I liked the addition of templates to use when writing to the supplier or the service provider whom you wish to make a complaint to, plus there are useful contact information for various bodies of authority.
Helen is an advocate of writing your complaint rather than making a phone call. One thing she does emphasis and that is the need to be an effective complainer, someone who knows their rights, acts politely and doesn’t get fobbed off.
This is a book to dip in and out of as issues occur and one to keep on the book-shelf for future reference.